Return and Refund Policy

At Solmeric Organics, we want you to feel confident with your purchase. Please read our return and refund policy below.

Returns

We accept returns within 30 days of delivery if the product is:

• Unopened

• Unused

• In its original packaging

• In the same condition you received it

For health and safety reasons, we cannot accept returns on opened or used supplement products unless the item is faulty, damaged, or incorrect.

To request a return, please contact us at support@solmericorganics.com with your order number and reason for return.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, faulty, or you received the wrong product, please contact us as soon as possible at support@solmericorganics.com with your order number and photos of the issue.

Once reviewed, we will offer a suitable solution, which may include a replacement, refund, or store credit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.

Change of Mind

We may accept change of mind returns if the product is unopened, unused, and returned within 30 days of delivery.

Customers are responsible for return shipping costs for change of mind returns.

Non-Returnable Items

We do not accept returns for:

• Opened supplement bottles

• Used products

• Products not in original packaging

• Items returned without contacting us first

This does not affect your rights under Australian Consumer Law.

Contact Us

For return or refund requests, please contact us at:

Email: support@solmericorganics.com
Store: Solmeric